Cancellation Policy
Progressive Cancellation & Refund Policy
Nutmeg & Co. plans and financially commits to accommodations, transportation, events, vendors, meals, activities, website services, payment processing, and other Experience components well in advance. For this reason, the amount eligible for refund decreases as the Experience approaches.
All cancellation requests must be submitted in writing to nutmegandcotravel@gmail.com. A cancellation is considered effective on the date Nutmeg & Co. receives the written cancellation request.
Cancellation Schedule
Unless a different cancellation schedule is expressly provided for a particular Experience:
More than 270 days before the Experience begins: The Deposit is non-refundable. Payments made above the Deposit are eligible for refund, less any non-refundable Third-Party Supplier costs already incurred or committed on the Traveler's behalf.
181–270 days before the Experience begins: The Deposit plus 25% of all additional Package payments made are non-refundable. Any remaining eligible balance may be refunded, less non-refundable Third-Party Supplier costs.
121–180 days before the Experience begins: 50% of the total Package Price is non-refundable. If the Traveler has paid more than 50% of the Package Price, the portion above 50% may be eligible for refund, less any additional non-refundable Third-Party Supplier costs.
61–120 days before the Experience begins: 75% of the total Package Price is non-refundable. Any amount paid above 75% may be eligible for refund, subject to non-refundable Third-Party Supplier costs.
60 days or fewer before the Experience begins: 100% of the Package Price is non-refundable. No refund or credit will be issued.
Additional Cancellation Terms
a) The required Deposit is non-refundable once the reservation has been confirmed, except where otherwise required by law.
b) Where Nutmeg & Co. has paid or become contractually obligated to pay a Third-Party Supplier on the Traveler's behalf, those amounts may be non-refundable regardless of the cancellation period above.
c) Event tickets, Carnival registrations, costumes, special-order items, individually purchased services, and certain Add-Ons may become 100% non-refundable immediately upon purchase or confirmation if the applicable supplier does not permit refunds.
d) Any Experience-specific cancellation terms disclosed before booking will supersede this general schedule for that Experience.
e) Refunds, where applicable, will be calculated based on amounts actually received by Nutmeg & Co., excluding non-refundable payment processing fees and applicable service fees, where permitted by law.
f) Any refund issued to a Traveler may be reduced by service fees, website/platform fees, payment-plan fees, payment processing fees, or other transaction-related costs that were charged to or incurred by Nutmeg & Co. in connection with the Traveler's booking or payment, to the extent such fees are non-refundable and permitted by applicable law.
g) Choosing not to participate in an included event, meal, transportation service, activity, or other Package component does not entitle the Traveler to a partial refund.
h) Failure to attend the Experience or an included component without cancellation will be considered a no-show, and no refund or credit will be provided for unused services.
i) Nutmeg & Co. strongly recommends purchasing travel insurance that includes appropriate trip cancellation and interruption coverage.
